Dispatch policy

Fallshaw's factory and main stock holding is in Sunshine, Victoria (Melbourne, Australia). We also carry stock holdings in Silverwater New South Wales, and Stapylton Queensland.

If an order is placed before 10am (Melbourne time), goods are available for collection or dispatch from 3pm until 4pm the same day, and anytime the day after.

If an order is placed after 10am (Melbourne time), goods are available for collection or dispatch from 12pm until 4pm the next day, and anytime the day after that.

Express freight options available on request. All days are business day.

WA freight departs on Tuesdays and Fridays.

This Dispatch Policy is the lead time to dispatch an order that our salespeople can commit to without making separate inquiries to the Production & Assembly Factory. We ensure we have sufficient stock and manufacturing capacity to reliably deliver against these lead times. We can often do better on request, but you’ll need to check first.

We have a national freight policy, whereby we subsidise freight prices from Melbourne to other Australian destinations so that there is no price disadvantage to receiving stock direct from Melbourne rather than from a local branch. This helps us to prevent double-handling and thereby reduce costs. This keeps our prices competitive for all our customers.

We can also provide customised replenishment and stocking solutions for our account customers, when particular high-volume products are required on an ongoing basis (so goods are packed and ready to be called up against a firm order).